Standard Plan

Unlimited Access for more than 3 servers

You’ll have access to our support team during business hours for critical and non-critical issues:

Critical issues include:

Deployment advice
Production downtime issues

Non-critical issues include:

Database administration
System administration
Application issues
Installation of supported packages from the Engine Yard user interface or through custom deployment recipes such as Chef
Configuration of supported components using the Engine Yard interface and CLI
Troubleshooting platform features or issues with supported components

Deep Resources

Our team is yours

All Engine Yard customers have full access to:

Ticketing system to interact with support engineers and product managers
Known issues and updates
Knowledge base with real world advice and experience
Forums for customer community, feature requests and product feedback
Upcoming and recent changes to our platform
Browse our documentation and forums

Pricing

Please see our pricing section for full standard support price details