We’re Your DevOps. With Over 5 Billion AWS Hours We’ve Seen It All

Support options so you can do what you do best, while we do what we do best, ensure your environment runs smoothly

Solo
Starting at $25/month

Just starting out? Need to host your MVP or proof of concept for demos?

Don't let DevOps decisions split your attention or hold you back. Focus on your app knowing we have the rest covered.

CHOOSE PLAN

Standard
Starting at $150/month

Need to get your app to market fast?

We help you make choices today that won't limit your ability to grow your business tomorrow. No one wants hosting decisions to stall momentum as your app takes off. We make sure that doesn't happen.

CHOOSE PLAN

Premuim
Starting at $300/month

Have a 24/7 mission-critical enterprise app that you can’t run the risk of having offline?

You develop and we handle the deployment. Behind the scenes we’re managing security patches, updates to your platform, and more so that you don’t have to.

CHOOSE PLAN

Platinum
Contact for Pricing >>

Ready for an internal DevOps team to manage AWS but want your team to have support?

Whether it’s application and database support or launch and load performance testing for your deployment architecture or ongoing support with ticketing and IRC, we’re here.

CHOOSE PLAN

Unsure Which Plan is
Right For You?

Choose the support plan that suites
your needs the most

Description

  • Number of servers
  • Support availability
  • Developer Center (documentation and forums) access
  • Platform support requests
  • Unlimited support requests
  • Live support via phone
  • Assistance with deployment, upgrades, app, and system configuration
  • Proactive application monitoring (Virtual Network Operations Center - VNOC)
  • 99.9% platform SLA
  • Onboarding services
  • Advanced Database Support
  • Major database upgrades
  • Custom crisis communication plan
  • Maintenance and upgrades
  • Supported infrastructures
  • Supported languages
  • Supported data stores
  • Pricing

Solo

  • 1
  • 12x5
  • Self Service
  • AWS
  • Official Stack
  • Official Stack
  • Included with Platform
CHOOSE SOLO PLAN

Standard

  • Any
  • 12x5
  • Self Service
  • AWS
  • Official Stack
  • Official Stack
  • Included with Platform and Standard Support price
CHOOSE STANDARD PLAN

Premium

  • Any
  • 24x7
  • Reactive
  • AWS
  • Official Stack
  • Official Stack
  • Included with Platform with Premium Support price
CHOOSE PREMIUM PLAN

Platinum

  • Minimum 4
  • 24x7
  • Proactive / Scheduled
  • AWS
  • Official Stack
  • Official Stack
CHOOSE PLATINUM PLAN

Not Sure Yet?

Learn more about plan
benefits

  • Preliminary Onboarding
  • Migration Services
  • Annual Health Checks
  • Application and Environment Development Services
  • Application Scaling and Growth Consulting (24hrs/year)
  • Database Performance, Optimization, and Consultations
  • Proactive Health Check and monitoring
  • Per Environment Playbooks
  • Scheduled Maintenance and upgrades to newest HW/SW - Proactive
  • AWS Custom Component support and management
  • Infrastructure Security Scans and Defensive Consultations
  • ProServ
  • ProServ
  • ProServ
  • ProServ
  • ProServ
  • ProServ
  • ProServ
  • ProServ
  • ProServ
  • ProServ
  • ProServ
CHOOSE SOLO PLAN
  • ProServ
  • ProServ
  • ProServ
  • ProServ
  • ProServ
  • ProServ
  • ProServ
  • ProServ
  • ProServ
  • ProServ
  • ProServ
CHOOSE STANDARD PLAN
  • ProServ
  • ProServ
  • ProServ
  • ProServ
  • ProServ
  • ProServ
  • ProServ
  • ProServ
  • ProServ
  • ProServ
  • ProServ
CHOOSE PREMIUM PLAN

Real‐Time Customer Satisfaction

Every day is an opportunity to delight our customers.

98%positive

not an issue

minor issues

major issues

caused by Engine Yard

1 min fix

We see every day as an opportunity to delight you. After each support ticket, we conduct a survey and publish how we’re doing—here in real‐time. Each green panda is another satisfied customer.

+ 1
Awesome support. Clear, helpful and very knowledgeable. Thanks again. StudioForty8
+ 1
You guys went the extra-mile and contacted me back when the problem was solved even though it was not caused by Engine Yard in the first place! Skillable
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Awesome! Thanks team Webvanta
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Very precious help as usual! Thanks You Don’t Need A CRM
+ 1
Great. Thanks guys. Greenhouse
+ 1
Support provided was very good Context Travel

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