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Overview
Plan Summary
Basic
Standard
Premium
Customer Satisfaction
basic plan
Unlimited Access For 1-3 Servers
You’ll have access to our support team during business hours for critical and non-critical issues:
Critical issues include:
Deployment advice
Production downtime issues
Non-critical issues include:
Database administration
System administration
Application issues
Installation of supported packages from the Engine Yard user interface or through custom deployment recipes such as Chef
Configuration of
supported components
using the Engine Yard interface and CLI
Troubleshooting platform features or issues with supported components
Deep Resources
All Engine Yard customers have full access to:
Ticketing system to interact with support engineers and product managers
Known issues and updates
Knowledge base with real world advice and experience
Forums for customer community, feature requests and product feedback
Upcoming and
recent changes
to our platform
Browse our
documentation
and
forums
Pricing
Please see our pricing section for full basic plan price details
