We’re Your Global Tier 1 and Tier 2 Customer Support Staff

Predicting the future is hard. We get it. Let us handle delivery of your world-class support. Within days of your winning technology taking off we can be up and running, expertly fielding Tier 1 and Tier 2 support requests from your customers for you. No need to stress about your product launch or seasonal spikes.

Features:
Support Team as a Service

We’re here for your customers, delivering round-the-clock monitoring and triaging all requests in real time. With a decade of field-tested operation and a team slogan of "Whatever It Takes," you can be sure your customers will be well taken care of.

VNOC Telemetry Monitoring & Alerting

24x7x365 Follow the sun coverage
Virtual NOC dashboards available to all support team members at all times
Server monitoring includes instance availability, CPU usage, IO-Wait, memory, swap activity, and disk free space
Database monitoring includes connection warnings, replication status, and idle transactions
Immediate proactive investigation of critical alerts

Tier 1 and Tier 2 Support

Branded support portal
Front line defense by Tier 2 or higher support engineers
Real time triage of all inbound requests
Up and running within a week on 24x7 Tier 1 support and ticket triage
Elegant Tier 3 handoff when required

Experienced Staff

Worldwide team of Systems Administrators, Software Developers, and Database Engineers
All Support Managers certified AWS Solutions Architects
Support Engineers trained on your product capable of handling L1 and L2 requests
10+ years of Linux & DevOps

Dreaming of your own NOC or looking for white-label support?

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