We’re Your Global Tier 1 and Tier 2 Customer Support Staff

Predicting the future is hard. We get it. Let us handle delivery of your world-class support. Within days of your winning technology taking off we can be up and running, expertly fielding Tier 1 and Tier 2 support requests from your customers for you. No need to stress about your product launch or seasonal spikes.

Support Team as a Service

We’re here for your customers, delivering round-the-clock monitoring and triaging all requests in real time. With a decade of field-tested operation and a team slogan of "Whatever It Takes," you can be sure your customers will be well taken care of.

VNOC Telemetry Monitoring & Alerting

  • 24x7x365 Follow the sun coverage
  • Virtual NOC dashboards available to all support team members at all times
  • Server monitoring includes instance availability, CPU usage, IO-Wait, memory, swap activity, and disk free space
  • Database monitoring includes connection warnings, replication status, and idle transactions
  • Immediate proactive investigation of critical alerts

Tier 1 and Tier 2 Support

  • Branded support portal
  • Front line defense by Tier 2 or higher support engineers
  • Real time triage of all inbound requests
  • Up and running within a week on 24x7 Tier 1 support and ticket triage
  • Elegant Tier 3 handoff when required

Experienced Staff

  • Worldwide team of Systems Administrators, Software Developers, and Database Engineers
  • All Support Managers certified AWS Solutions Architects
  • Support Engineers trained on your product capable of handling L1 and L2 requests
  • 10+ years of Linux & DevOps

Dreaming of your own NOC or looking for white-label support?

Contact us today for pricing and we’ll make your dream come true.

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